As part of a series of innovations designed to improved customer malling experience, SM Supermalls raises the bar in customer service with the introduction of SAM, the country's first ever in-mall smart robot - launched at SM Megamall last March 28.
SAM is an artificial intelligent (AI) humanoid robot programmed to deliver a smoother, more personalized and efficient interaction with customers.
"Innovation is what SM strives for in providing better customer to all and we are proud to introduce our latest innovation yet," said Steven Tan, SM Supermalls COO. "SAM is easy to approach and has answers to almost everything SM Mall related, making shopping more seamless and fun for our customers."
Now at SM Megamall and coming soon to other SM Malls, SAM is designed to help with directions and provide mall information about latest deals, promos and events. Equipped with an advanced face recognition technology, it can also make personalized greetings to customers once they enter the mall. Customers can also chat with SAM through the SM Supermalls Facebook page. It serves as a 24/7 online concierge that can provide information like branch locations, mall schedules and promos, to name a few.
SAM was created in partnership with the Cal-Comp Technology (Philippines). which is a leading provider of electronic and original design manufacturing services.
source: fashion pulis
SAM is an artificial intelligent (AI) humanoid robot programmed to deliver a smoother, more personalized and efficient interaction with customers.
"Innovation is what SM strives for in providing better customer to all and we are proud to introduce our latest innovation yet," said Steven Tan, SM Supermalls COO. "SAM is easy to approach and has answers to almost everything SM Mall related, making shopping more seamless and fun for our customers."
Now at SM Megamall and coming soon to other SM Malls, SAM is designed to help with directions and provide mall information about latest deals, promos and events. Equipped with an advanced face recognition technology, it can also make personalized greetings to customers once they enter the mall. Customers can also chat with SAM through the SM Supermalls Facebook page. It serves as a 24/7 online concierge that can provide information like branch locations, mall schedules and promos, to name a few.
SAM was created in partnership with the Cal-Comp Technology (Philippines). which is a leading provider of electronic and original design manufacturing services.
source: fashion pulis
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